FAQ:

1. General Information

Q: What is Finesse London?
A: Finesse London is a fashion brand currently based in the UK & Bangladesh, offering a
wide range of stylish and high-quality clothing, accessories, and footwear.

Q: Where is Finesse London based?
A: We are currently based in the UK & Bangladesh and ship to customers nationwide and
internationally.

Q: How can I contact you?
A: You can reach us via email at finesselifestyleuk@gmail.com or call us at +447487 506332 Our customer service team is available Monday to Friday, from 09.00 to 17.00

2. Orders and Payment

Q: How do I place an order?
A: Simply browse our website, add your chosen items to your cart, and proceed to checkout. You’ll need to provide your delivery and payment details to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, cash and other payment options listed at checkout.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been dispatched, contact us immediately to request changes or cancellation. Once dispatched, changes or cancellations aren’t possible, but you can return the items after delivery.

3. Shipping and Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times vary based on the destination.

Q: How long does delivery take?
A: UK standard delivery typically takes 3–5 working days. Express delivery is available for next-day service. International delivery times depend on your location and shipping option selected.

Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.

4. Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging with tags intact. Check our Refunds and Returns policy for further details.

Q: How do I return an item?
A: Please contact our customer service team for return instructions. Note that return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Q: When will I receive my refund?
A: Refunds are processed within 14 days of receiving the returned item(s). The time it takes to reflect in your account depends on your payment provider.

5. Products and Sizing

Q: How can I find the right size?
A: We provide a detailed size guide on every product page. If you’re between sizes, we recommend sizing up for comfort.

Q: Are the colors and details of products accurate?
A: We strive to display products as accurately as possible. However, slight variations in color may occur due to screen settings.

Q: Do you restock sold-out items?
A: Some popular items may be restocked. Sign up for email notifications on the product page to be informed when an item is back in stock.

6. Promotions and Discounts

Q: How can I find out about your promotions?
A: Subscribe to our newsletter and follow us on social media for the latest promotions, discounts, and new arrivals.

Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be applied per order unless otherwise stated.

7. Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track your orders and save your details for faster checkout.

Q: Is my personal information secure?
A: Yes, we take data security seriously and use encryption to protect your personal
information. For details, please see our Privacy Policy

8. Technical Issues

Q: I’m having trouble with the website. What should I do?
A: Try clearing your browser cache or using a different browser/device. If the problem persists, contact us at finesselifestyleuk@gmail.com

Q: My payment didn’t go through. What should I do?
A: Double-check your payment details or try an alternative payment method. If the issue continues, contact your bank or reach out to our customer support team.

Still have questions?
Feel free to contact us at finesselifestyleuk@gmail.com
or +447487506332, and we’ll be happy to help!