Return & Refund Policy

Finesse London Return and Refund Policy

At Finesse London, we value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, our return and refund policy ensures a hassle-free process in compliance with UK consumer laws.

Returns

1. Eligibility for Returns:
Items must be returned within 30 days of receipt.
Items should be unworn, unwashed, and in their original condition with all tags attached.

2. Non-Returnable Items:
For hygiene reasons, we cannot accept returns of socks, undergarments, or swimwear if the
hygiene seal has been removed.
Personalized or custom-made items are non-refundable unless defective.

3. Return Process:
Contact our customer service team at +447487 506 332 or email us at
finesselifestyleuk@gmail.com to initiate your return.
You will receive a return authorization and detailed instructions.
Please include your original receipt or proof of purchase in the package.

4. Shipping Costs for Returns:
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service for your return to ensure it reaches us safely.

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Refunds

1. Processing Time:
Refunds will be processed within 14 days of receiving the returned item.
Refunds will be made to the original payment method.

2. Partial Refunds:
Items returned in a used or damaged condition may be eligible for a partial refund at our discretion.

3. Faulty or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately at [email or phone number]. We will cover the cost of return shipping and offer a replacement or full refund.
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Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it
for a refund and place a new order for the desired item.
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Contact Us

For any questions or assistance, our customer service team is here to help:
Email: finesselifestyleuk@gmail.com
Phone: +447487 506 332
Hours: Monday to Friday, 9 AM - 5 PM (GMT)

Thank you for choosing Finesse London. We are committed to ensuring your satisfaction and
look forward to serving you!