Refund policy


Return and Refund Policy

Effective Date: 01 January, 2025

At Finesse Army, we prioritize customer satisfaction and strive to ensure you are happy with your purchase. If you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the details below for eligibility and process guidelines.

Eligibility for Returns

  1. Items must be returned within 7 days of receipt.
  2. The product must be in its original, unused condition with all tags, packaging, and labels intact.
  3. Items that have been worn, washed, altered, or damaged are not eligible for return.
  4. Certain items, such as underwear, socks, and clearance sale items, are non-returnable for hygiene and promotional reasons.

Refund Policy

  1. Refunds are issued in the original form of payment within 5-10 business days after the returned item is received and inspected.
  2. If the original payment method is unavailable, refunds will be provided via store credit.
  3. Shipping fees, if applicable, are non-refundable unless the return is due to a manufacturing defect or incorrect item.

Exchange Policy

  1. Exchanges are allowed for size or color changes, subject to stock availability.
  2. If the desired item is unavailable, you may opt for a refund or store credit.
  3. Exchanges must follow the same guidelines as returns (original condition, within 7 days, etc.).

Process for Returns or Refunds

  1. Contact Us:

    • Email us at finesselifestyleuk@gmail.com with your order number and reason for the return.
    • Alternatively, contact customer service at +447487 506 332

  2. Approval and Instructions:

    • Once approved, you will receive return instructions, including the return shipping address.

  3. Ship Your Item:

    • Carefully pack the item to avoid damage during transit.
    • Return shipping fees are the responsibility of the customer, except in cases of incorrect or defective items.

  4. Inspection and Processing:

    • Once we receive the returned item, we will inspect it.
    • If approved, your refund or exchange will be processed, and you will be notified via email.

Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 48 hours of delivery with photos of the issue.
  • We will provide a replacement or full refund, including return shipping costs.

Cancellations

  1. Orders can be canceled within 24 hours of placement by contacting customer service.
  2. Canceled orders will be refunded in full.

Contact Us

For any questions or assistance, please reach out to us:

  • Email: finesselifestyleuk@gmail.com
  • Phone: +447487 506 332
  • Social Media: Message us on Instagram, Facebook, or TikTok.

Thank you for choosing Finesse Army. We value your trust and are committed to providing you with the best service!

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